We are a passionate team of experts dedicated to driving digital transformation in the B2B sector. Combining deep local market knowledge with global technological expertise, we bridge the gap between international retail innovations and the unique needs of Albanian businesses.
With over a decade of experience in marketing, technology, and retail solutions, we bring a wealth of knowledge to every partnership. Our team's diverse background spans retail operations, software development, digital marketing, and customer experience design—creating a holistic approach to retail transformation.
Retail is the largest industry in Albania, making up over 52% of country GDP and employment. It plays a crucial role in our society but faces major challenges in sustainability and technology adoption. At the same time, consumers now expect a better shopping experience: one that is omnichannel, sustainable, transparent, safe, and fair while respecting their personal data.
Technology can help meet these expectations. By leveraging IoT, Cloud and AI, retailers can turn physical stores into smart, digital assets. These stores become more automated, data-driven and seamlessly connected to consumers and suppliers. This transformation improves service, enhances information accuracy and creates a smooth, personalized shopping experience—all while ensuring data security and privacy.
As a leading local retail technology provider, AID’s mission is to help retailers and brands embrace t his digital transformation and shape the future of commerce.
01 Our Mission and Vision
We empower Albanian retailers with tailored digital solutions that enhance efficiency and customer engagement. Our vision is to lead Albania's retail digital transformation, creating a thriving ecosystem where local businesses succeed through technology.
Experience That Delivers
Our team brings over a decade of combined expertise in marketing, technology, and retail operations. This diverse knowledge allows us to understand both technical possibilities and practical implementation challenges unique to the Albanian market.
Innovation at Our Core
We adapt global retail technologies to local needs, offering solutions that are both innovative and practical. Beyond implementation, we foster a culture of continuous improvement among our clients, preparing Albanian retailers for the evolving digital landscape.
